{"id":909,"date":"2026-09-16T03:49:03","date_gmt":"2026-09-16T03:49:03","guid":{"rendered":"https:\/\/www.eisberg-coaching.com\/?page_id=909"},"modified":"2026-09-16T03:49:03","modified_gmt":"2026-09-16T03:49:03","slug":"faq-static","status":"publish","type":"page","link":"https:\/\/www.eisberg-coaching.com\/en\/faq-static\/","title":{"rendered":"FAQ \u2013 Static"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\r\n

If your question is not listed here, write to us. We will answer personally.<\/p>\r\n

\r\n Understanding the Iceberg<\/a>\r\n Start and discovery phase<\/a>\r\n Privacy Policy<\/a>\r\n In everyday life<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n
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Understanding the Iceberg<\/p>\r\n

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\r\n What is an iceberg?<\/summary>\r\n

Eisberg is a tool that helps teachers conduct structured and meaningful learning and coaching conversations. It accompanies every step of the process \u2013 from preparation and the conversation itself to follow-up and communication with parents.<\/p>\r\n <\/details>\r\n

\r\n Who is Iceberg for?<\/summary>\r\n

For educators conducting learning and coaching sessions, and for schools that wish to develop a common culture of conversation. School-based occupational therapy and school social work can accompany individual learners as guest participants.<\/p>\r\n <\/details>\r\n

\r\n How does an iceberg work?<\/summary>\r\n

You record what you notice and Eisberg suggests appropriate questions. In the conversation, it transcribes in the background, after which summary, next steps, and parental information are created. Over several conversations, goals and competencies remain linked. To the product<\/a><\/p>\r\n <\/details>\r\n

\r\n Do I need to prepare before every conversation?<\/summary>\r\n

A few sentences on your observation are enough. Eisberg will provide the structure of the conversation and the appropriate questions.<\/p>\r\n <\/details>\r\n

\r\n Does Eisberg replace my way of teaching?<\/summary>\r\n

No. Eisberg provides a framework for the conversation and supplies questions. How you lead is up to you.<\/p>\r\n <\/details>\r\n <\/div>\r\n <\/section>\r\n\r\n

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Start and discovery phase<\/p>\r\n

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\r\n How does the free trial period work?<\/summary>\r\n

You get access to the explorer area with an introductory video and all materials. When you are ready, you start your two months and work with two learners. There are no costs, you do not need to enter payment details, and you do not need to cancel.<\/p>\r\n <\/details>\r\n

\r\n How long until I can start?<\/summary>\r\n

After filling out the form, you will receive access by email. The introductory video takes a good half hour, after which you can prepare your first conversation.<\/p>\r\n <\/details>\r\n

\r\n Do I need school approval to use Iceberg?<\/summary>\r\n

Generally not for the discovery phase. What is important is parental consent, which Eisberg collects when creating a profile. If your school is supposed to cover the costs, we have prepared a letter and information for the school administration.<\/p>\r\n <\/details>\r\n

\r\n What do I get with a license?<\/summary>\r\n

Iceberg for a teacher and a class, plus onboarding webinar, regular live webinars with experts, exchange with other teachers and technical support. Iceberg Plus additionally includes the professional development area of P\u00e4dagogik+ as well as an introductory meeting and four 1:1 reflection sessions per year. Overview<\/a><\/p>\r\n <\/details>\r\n <\/div>\r\n <\/section>\r\n\r\n

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Privacy Policy<\/p>\r\n

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\r\n Is the conversation being recorded?<\/summary>\r\n

Yes. Eisberg records the conversation and transcribes it so you don't have to take notes at the same time. Details on storage can be found in the privacy policy.<\/p>\r\n <\/details>\r\n

\r\n Is Eisberg GDPR-compliant?<\/summary>\r\n

Yes. Eisberg operates in accordance with the GDPR, with zero retention and servers in the EU.<\/p>\r\n <\/details>\r\n

\r\n Can parents access the app?<\/summary>\r\n

After the meeting, parents receive a structured summary by email in their preferred language. The teacher reviews and approves it. Responsibility and control thus remain with the teacher.<\/p>\r\n <\/details>\r\n <\/div>\r\n <\/section>\r\n\r\n

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In everyday life<\/p>\r\n

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\r\n Does that make my daily routine more complex?<\/summary>\r\n

On the contrary. Notes, summaries, and parent information are generated automatically. What used to mean up to an hour of documentation after each conversation is reduced to just a few minutes.<\/p>\r\n <\/details>\r\n

\r\n Can I use iceberg in different languages?<\/summary>\r\n

The parent email is created in the parents' preferred language. We will add which languages the app itself supports here.<\/p>\r\n <\/details>\r\n

\r\n What sets Eisberg apart from other tools?<\/summary>\r\n

Eisberg is not documentation software, but rather accompanies the conversation itself. The questions were developed by certified learning coaches and educational therapists, the goal-setting work is based on the WOOP method, and development remains visible across multiple conversations. Added to this is the personal support provided by the Pedagogy+ team. To the product<\/a><\/p>\r\n <\/details>\r\n <\/div>\r\n <\/section>\r\n\r\n

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Question not included?<\/h2>\r\n

Write to us, we will reply personally.<\/p>\r\n <\/div>\r\n

\r\n team@eisberg-coaching.com<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

H\u00e4ufige Fragen Wenn deine Frage hier nicht steht, schreib uns. Wir antworten pers\u00f6nlich. Eisberg verstehen Start und Entdeckerphase Datenschutz Im Alltag Eisberg verstehen Was ist Eisberg? Eisberg ist ein Tool, das Lehrpersonen dabei unterst\u00fctzt, strukturierte und bedeutsame Lern- und Coachinggespr\u00e4che zu f\u00fchren. Es begleitet jeden Schritt des Prozesses \u2013 von der Vorbereitung \u00fcber das Gespr\u00e4ch […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-909","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.eisberg-coaching.com\/en\/wp-json\/wp\/v2\/pages\/909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eisberg-coaching.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eisberg-coaching.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eisberg-coaching.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eisberg-coaching.com\/en\/wp-json\/wp\/v2\/comments?post=909"}],"version-history":[{"count":0,"href":"https:\/\/www.eisberg-coaching.com\/en\/wp-json\/wp\/v2\/pages\/909\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.eisberg-coaching.com\/en\/wp-json\/wp\/v2\/media?parent=909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}